Privacy Policy

When you use Chai Ka Chain, we may collect the following information: Account & Contact Information: Name, email address, and phone number when you create an account or contact us. Order Information: Shipping address, billing address, order history, and payment method (we do not store full card details; payments are processed by our secure payment partner Razorpay). Device & Usage Data: IP address, browser type, device type, pages visited, and referring URL, collected automatically for security and analytics purposes. Communication Data: Any messages or queries you send us via email or our contact form.

We use the information we collect to: - Process and fulfill your orders and send shipping confirmations - Send transactional emails (order confirmation, dispatch notification, OTP for login) - Respond to customer service enquiries - Improve our website, products, and services - Comply with legal obligations under Indian law (including the IT Act, 2000 and applicable consumer protection regulations) - Detect and prevent fraud and security threats We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We share your data only with trusted service providers who help us operate our business, including: - Razorpay for payment processing (governed by Razorpay's own privacy policy) - Shipping Partners (Delhivery, Bluedart) for order delivery - Email Service Providers for transactional email delivery - Analytics Providers for anonymized, aggregated data only All third-party partners are bound by confidentiality agreements and may only use your data for the specific purpose for which it was shared.

We use cookies and similar tracking technologies to: - Keep you logged in (via secure, HTTP-only session cookies) - Remember your cart and preferences - Analyze website traffic (via privacy-respecting analytics) You can control cookie settings through your browser. Disabling cookies may affect your ability to use certain features of the website, including maintaining a logged-in session.

We take data security seriously. We use: - HTTPS encryption for all data in transit - HTTP-only, Secure, SameSite cookies for session management - Encrypted credential storage (we never store plain-text passwords) - Regular security audits of our infrastructure No system is 100% secure. In the event of a data breach that affects your personal information, we will notify you within 72 hours as required by applicable law.

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by Indian tax and accounting laws (typically 7 years for financial records). You may request deletion of your account and associated data at any time by contacting us.

Under applicable Indian data protection law, you have the right to: - Access the personal data we hold about you - Correct inaccurate or incomplete data - Request deletion of your data (subject to legal retention requirements) - Withdraw consent for marketing communications at any time To exercise any of these rights, contact us at hello@chaikachain.com with the subject line "Data Privacy Request."

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately.

We may update this Privacy Policy from time to time. The 'Last updated' date at the top of the page will reflect any changes. Continued use of our services after any changes constitutes acceptance of the revised policy.

For any privacy-related questions or concerns, please contact our Data Privacy Officer at: Chai Ka Chain hello@chaikachain.com +91 98765 43210 Dibrugarh, Assam 786001, India